COD Operating Manual Category Hub and Diagnostic Playbooks
Cash on delivery optimization system. Category guidelines for media buyers: ad timings, scaling caps, validation formulas, and Anti-Patterns.
Operations & Logistics
Dialect confirmation scripts, Yalidine/ZR courier price calculators, and target funnel benchmarks.
📞 Confirmation Call Verification
Never ship unconfirmed
Unverified checkouts are full of fake numbers, duplicates and wrong addresses.
Verify order via call or message before dispatch.
💡 Explanations & Mechanisms ▼
Capture a landmark
North Africa maps are unindexed; couriers require physical landmarks to find buyer homes.
Make Landmark a mandatory field on your checkout page.
💡 Explanations & Mechanisms ▼
Call within 30 min – 2 h
Response rates drop by 40% after 24h as buyer excitement fades.
Call back within 2h of checkout form submission.
💡 Explanations & Mechanisms ▼
Script wording
Language choice (Darija vs French vs Fus-ha) affects conversational trust.
A/B test local dialect scripts against standard Arabic.
💡 Explanations & Mechanisms ▼
🚚 Delivery & Logistics Pricing
Push Stop-Desk pickup
100–200 DZD cheaper and +5–10 points delivery success — buyers who travel to collect are committed.
Urban vs rural gap
Coastal: 1–2 days. Interior/south: 3–10 days (Procolis). Rural cost can hit $5–10/parcel vs $1.50–2.50 urban.
WhatsApp keeps buyers warm
85–92% open rates. “Shipped / out for delivery” notifications cut refusals.
Offer “open on delivery”
Inspect-before-pay is a powerful trust signal — highlight it.
🇩🇿 Algeria Yalidine/ZR Courier Prices (2026)
| Courier | Algiers | Stopdesk | Province | Strengths |
|---|---|---|---|---|
| Yalidine | 400–500 DZD | 300–400 DZD | 500–700 DZD | Dominant coverage, all 58 wilayas, platform APIs |
| ZR Express | 400–600 DZD | 300–450 DZD | 500–750 DZD | Rapid urban fulfillment (Algiers/Oran/Constantine) |
| Maystro | 400–500 DZD | 300–400 DZD | 500–700 DZD | Enterprise dashboards & 3PL warehousing |
| Procolis | 450–600 DZD | 350–450 DZD | 550–800 DZD | Specialized southern / desert coverage |
| Algérie Poste | 150–250 DZD | 200–350 DZD | Cheap national | Universal but slow, no API |
📊 Operating KPI Targets
Standard thresholds to audit your store funnel stability.