Operations & Logistics

Operating Manual / Operations & Logistics

Dialect confirmation scripts, Yalidine/ZR courier price calculators, and target funnel benchmarks.

📞 Confirmation Call Verification

Proven Rules Apply by default

Never ship unconfirmed

Confidence: ★★★★★

Fact

Unverified checkouts are full of fake numbers, duplicates and wrong addresses.

Strategy

Verify order via call or message before dispatch.

💡 Explanations & Mechanisms ▼

Mechanism: Filters out high-risk automated spam and low-intent clickers.

Result: Avoids paying return shipping fees on undeliverable parcels.

Tradeoff: Delays immediate order fulfillment timelines.

Use When: Always.

Capture a landmark

Confidence: ★★★★★

Fact

North Africa maps are unindexed; couriers require physical landmarks to find buyer homes.

Strategy

Make Landmark a mandatory field on your checkout page.

💡 Explanations & Mechanisms ▼

Mechanism: Gives courier drivers exact orientation coordinates.

Result: Lifts first-attempt delivery rates by 20%.

Tradeoff: Adds slight form friction for buyers.

Use When: Shipping directly to customers.

Typical Benchmarks Directional — varies by account & season

Call within 30 min – 2 h

Confidence: ★★★★★

Fact

Response rates drop by 40% after 24h as buyer excitement fades.

Strategy

Call back within 2h of checkout form submission.

💡 Explanations & Mechanisms ▼

Mechanism: Leverages warm purchase intent triggers.

Result: Higher confirmation rates.

Tradeoff: Requires dedicated agents on call.

Test Yourself No universal answer — A/B test per product

Script wording

Confidence: ★★★★★

Fact

Language choice (Darija vs French vs Fus-ha) affects conversational trust.

Strategy

A/B test local dialect scripts against standard Arabic.

💡 Explanations & Mechanisms ▼

Mechanism: Aligns tone with buyer cultural expectations.

Result: Lower direct refusal rates.

Tradeoff: Requires higher-skilled dialect agents.

🚚 Delivery & Logistics Pricing

Push Stop-Desk pickup

100–200 DZD cheaper and +5–10 points delivery success — buyers who travel to collect are committed.

Urban vs rural gap

Coastal: 1–2 days. Interior/south: 3–10 days (Procolis). Rural cost can hit $5–10/parcel vs $1.50–2.50 urban.

WhatsApp keeps buyers warm

85–92% open rates. “Shipped / out for delivery” notifications cut refusals.

Offer “open on delivery”

Inspect-before-pay is a powerful trust signal — highlight it.

🇩🇿 Algeria Yalidine/ZR Courier Prices (2026)

Courier	Algiers	Stopdesk	Province	Strengths
Yalidine	400–500 DZD	300–400 DZD	500–700 DZD	Dominant coverage, all 58 wilayas, platform APIs
ZR Express	400–600 DZD	300–450 DZD	500–750 DZD	Rapid urban fulfillment (Algiers/Oran/Constantine)
Maystro	400–500 DZD	300–400 DZD	500–700 DZD	Enterprise dashboards & 3PL warehousing
Procolis	450–600 DZD	350–450 DZD	550–800 DZD	Specialized southern / desert coverage
Algérie Poste	150–250 DZD	200–350 DZD	Cheap national	Universal but slow, no API

📊 Operating KPI Targets

Standard thresholds to audit your store funnel stability.

Hook rate (3s)

≥30%

CTR

≥2%

Video hold

~35%

Landing conversion

8% warm · 1–2.5% cold

Confirmation rate

65–80%

Delivery success

70–90%

Verified RTO

<20%

Net margin

20–30%

COD Operating Manual Category Hub and Diagnostic Playbooks